Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • We offer a one–hour response time warranty for any trouble ticket or e–mail that you send to the client care staff. We will quickly answer all typical questions and forward the matter to our server admins in case additional assistance is required. If you order the Optional Managed Services package, we will complete any of the included server management tasks at a time that has been discussed with you beforehand.

  • Top quality support service

  • A Premium Client Care Service

  • Should you need help while working with our Control Panel or with any of the applications that we’ve installed on the dedicated web hosting server for you, do touch base with the customer support team anytime through the ticketing system. Besides, should you require help managing your dedicated web hosting server, you can make use of the Optional Managed Services package, which includes OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting services, backup hard drive space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Each Linux dedicated servers hosting package includes our charge–free Control Panel, which sports an in–depth knowledge base plus a group of instructional video tutorials. Whenever you need assistance with the Control Panel, just click the Help or Videos buttons situated in the upper right corner.