Phone Support in Website Hosting
If you decide to obtain one of our Linux website hosting, you'll be able to get in touch with our customer support team over the telephone for 14 hrs per day. We will assist you in choosing the ideal plan for your web sites since we think that it's better to discuss such issues with a live person. If you already own an account, we can help you with all sales/billing questions as well as general issues, even with some tech troubles that do not need a lot of time or escalation to a system administrator as it will be more convenient to open a ticket for time-consuming issues in order to have the correspondence in one place. We have telephone numbers in the United States of America, Great Britain and Australia, so you are able to call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we provide feature real-time phone support for 14 hours daily. If you're not sure which package is suitable for your web sites, you'd like to find out more about the plan's features or you need any other type of info on our solutions, you'll be able to call any of the local numbers which we have in the United States of America, Great Britain and Australia and our support agents will assist you. In case you currently own an account, you're able to get in touch with us about sales and general matters, although we are usually able to assist with a large number of technical issues as well. For strictly technical difficulties you need to take advantage of our integrated ticketing system where the correspondence between you and our tech support team will be in one place, which is the best option if your problem needs additional time to be taken care of or it needs to be escalated to our sysadmins.