One-Hour Response Guarantee in Website Hosting
With a website hosting from us, you can just forget about waiting for hours, or even one whole day, to get an answer to an e-mail or a tech support ticket. Regardless of when you get in touch with us, we will reply to you within no more than 1 hour with any technical or sales inquiries that you may have. As a matter of fact, our real reply time almost never exceeds 20-30 minutes. As we are at your service 24x7, you’ll always get assistance in a well-timed manner and we are aware of just how crucial this is in the e-world. Shortly after you contact us, we’ll answer your questions. If you run into any technical obstacle, we will tackle it on your behalf, or we’ll give you all the necessary information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a ticket from your hosting Control Panel or write an email related to your semi-dedicated server, you’ll have an answer within less than 60 minutes. You can get in touch with us at any time in regards to general, billing or technical issues and considering that we’re on duty 24-7, you will always receive support right on time. Based on the specific question or issue, we will provide you with more details, rectify the complication if it’s been caused by something that’s within our reach or instruct you on how to proceed if you have to edit some setting for a software application that we cannot access. You can just forget about waiting around for a whole day for each reply. Actually, in most cases we respond to tickets and emails within 20-25 minutes max.