A live chat is a real-time method of communication between a hosting supplier's support crew and its clients. It's an efficient way to get some information about the hosting services or have some issue resolved since you're speaking with a live agent. The advantages of using a live chat service instead of calling or opening a trouble ticket are the reduced chance of errors at the time you exchange info such as usernames or domain names, the quicker response time as the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you'll be able to do another thing while the agent investigates the issue in question. Furthermore, you will be able to be a part of a live chat room from any kind of computer which is connected to the web, avoiding the telephone fees that you will need to pay if you're calling to another country.

Live Chat Support in Website Hosting

In addition to the telephone and ticket support, we supply live chat support as well. You're able to contact us every single day, including holidays and weekends, and we will give you more info about the Linux website hosting that we offer in case you are not a customer yet, or about common and billing questions if you already have a user profile. Although for entirely tech issues you'll have to open a trouble ticket to our tech support team, since such issues will require more time to be resolved, you can still get in touch with us through the live chat for some tech details. For instance, we will assist you to set up an e-mail address in your email client or troubleshoot multiple problems, saving you a long time. Even when our phone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as a part of our services, therefore if you have any kind of questions regarding our Linux semi-dedicated hosting packages, you will be able to speak with our customer care team at any time no matter if you've already obtained an account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and problems, yet we can assist you with many technical questions too. We can help you choose the optimal package for your websites in case you don't have an account yet, we can respond to all the billing questions or concerns you could have or we can help you with installing your new email address on your personal computer or smartphone - all this will be done in a timely manner since our live chat service is accessible all the time, every single day. No matter when you require support, you are able to talk with a representative and save considerable time.