If you have ordered a hosting package and you’ve got certain queries about a particular function/feature, or if you’ve bumped into some difficulty and you require support, you should be able to get in touch with the respective help desk team. All hosting companies deploy a ticketing system regardless of whether they provide other methods of contacting them apart from it or not, since the best way to handle an issue most often is to open a ticket. This kind of communication makes the responses sent by both parties simple to follow and enables the customer service technicians to escalate the situation if, for instance, an admin has to get involved. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you’ll have to use at least two separate accounts to contact the support staff and to actually manage the hosting space. Incessantly switching from one account to another may be a burden, not to mention the fact that it takes a long period of time for the majority of web hosting companies to respond to ticket requests.

Integrated Ticketing System in Website Hosting

Our Linux website hosting come with an integrated ticketing system, which is an integral part of our custom-developed Hepsia hosting Control Panel. In stark contrast with other similar tools, Hepsia will enable you to manage everything connected with the hosting service itself in the exact same place – payments, website files, e-mails, trouble tickets, etc., eliminating the necessity to sign in and out of different admin dashboards. If you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with just a couple of clicks without needing to log out of your Control Panel. In the meantime, you can choose a category and our system will offer you a number of informative articles, which will supply you with more info and which may help you solve any specific problem even before you submit a ticket. We guarantee a support ticket response time of no more than 60 minutes, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more efficient to manage everything in one place, so we have incorporated a ticketing system into the in-house developed Hepsia Control Panel, which is offered with each semi-dedicated server account. This will allow you to handle the communication with our client service staff along with your content, which implies that you won’t have to remember additional sign-on credentials for a separate interface. You’ll be able to submit a new ticket or to track the status of an old one with no more than several mouse clicks while you’re browsing the content hosted in your account. Moreover, you can search through older tickets using a smart search function or take a look at applicable knowledgebase articles, which contain solutions to commonly faced issues. The inbuilt ticketing system is closely monitored 24x7x365 with the maximum response time being just 60 minutes, so there will always be somebody to help you out.