Integrated Ticketing System in Website Hosting
Our Linux website hosting come with an integrated ticketing system, which is an integral part of our custom-developed Hepsia hosting Control Panel. In stark contrast with other similar tools, Hepsia will enable you to manage everything connected with the hosting service itself in the exact same place – payments, website files, e-mails, trouble tickets, etc., eliminating the necessity to sign in and out of different admin dashboards. If you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with just a couple of clicks without needing to log out of your Control Panel. In the meantime, you can choose a category and our system will offer you a number of informative articles, which will supply you with more info and which may help you solve any specific problem even before you submit a ticket. We guarantee a support ticket response time of no more than 60 minutes, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more efficient to manage everything in one place, so we have incorporated a ticketing system into the in-house developed Hepsia Control Panel, which is offered with each semi-dedicated server account. This will allow you to handle the communication with our client service staff along with your content, which implies that you won’t have to remember additional sign-on credentials for a separate interface. You’ll be able to submit a new ticket or to track the status of an old one with no more than several mouse clicks while you’re browsing the content hosted in your account. Moreover, you can search through older tickets using a smart search function or take a look at applicable knowledgebase articles, which contain solutions to commonly faced issues. The inbuilt ticketing system is closely monitored 24x7x365 with the maximum response time being just 60 minutes, so there will always be somebody to help you out.