24/7 Customer Support in Website Hosting
All of our Linux website hosting feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our website hosting solutions well before you make a purchase or you're an existing customer and you have a question or some difficulty, you are able to contact us anytime, which includes holidays and weekends. We have many channels to contact us - several telephone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more technical issues or any issues that require additional time to analyze and deal with. In contrast to many other website hosting providers, our trouble tickets come with a guaranteed maximum response time of only one hour, which means that no matter what your issue is, it'll be resolved timely and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to receive well-timed support, particularly when your web site is not running effectively for whatever reason. Our Linux semi-dedicated hosting packages feature 24/7 customer and technical support, which means that if something comes up, you'll be able to use various methods to get in touch with us - telephone line with several local numbers worldwide, live chat, email messages and tickets. The first two choices are for billing, pre-sales and general matters, which means that in case you don't have an account yet, for instance, you'll be able to find extra information for our solutions, or we can assist you with less complex tech issues. The next two methods are for strictly technical troubles or everything which is more time-consuming since it is much easier to track the dialogue between you and our tech support crew. The guaranteed maximum answer time for them is just 1 hour, the typical one - 15-20 min, so you will not have to wait for a whole day so as to get support like you may need to do with various other providers.
24/7 Customer Support in VPS Web Hosting
If you've got a Virtual Private Server through our company, you'll be able to contact us 24/7 for every server-related issue or forany issues or questions regarding the pre-installed software the server comes with. If you haven't acquired your virtual private server plan yet, you'll be able to find out more information about our services by giving us a telephone call or by employing the live chat service. For more technical problems, you're able to send an e-mail or open a support ticket through your billing Control Panel and you'll get assistance within less than one hour no matter the time of the day, even on holidays and weekends. The actual answer time in most cases does not exceed half an hour. In case you're looking for assistance with third-party software, you'll be able to use the Managed Services upgrade that you can add to each and every VPS plan and our admins will assist you with any installation or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to receive timely support in general, let alone when you run an entire server, so every single dedicated server that we offer includes 24/7 support with one-hour response time warranty whatever the situation. This service is absolutely free for any type of issues with your server or the software that was installed by our admins during the setup, which means that you are able to contact us as many times as you'd like, even during holidays. You could either open a trouble ticket from your billing section or you could send an email message, and the actual response time for either rarely exceeds thirty minutes as we have admins available 24 / 7. If you require general info about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers that we have on as many as 3 different continents or you could take advantage of our live chat service and talk to a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you will be able to include to your server plan through the billing Control Panel.